Great Customer Feedback on Selling a Narrowboat

What our customers say about their experience of Selling their Narrowboat through our Narrow Boat Brokerage Services

We pride ourselves on being 'probably the oldest narrowboat brokerage services on the UK inland waterways system' We aim to be number one for narrowboat sales and to be number one for customer services too.  So it is always very pleasing when our customers write in to thank us for they way we dealt with the sale of their narrowboat through our narrow boat brokerage services.  Below are some testimonials that we have received from some of our brokerage customers.  We will add more letters as we receive them.


Testimonials Received 2017

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14th August 2017 - Google review from Robert 

"I have visited Whilton Marina over many years to view boats for sale and have just sold one of my boats through them.What i like about Whilton is that you can look at as many boats as you like hassle free from sales pitches. Often i have dashed down to look at a particular Narrow Boat but spotted another which i had paid a little heed to on the web-site and they are always happy to let you look at as many as you wish and to come down and chat to you about them if required. There is always a good selection of low/mid priced boats to view - Staff are friendly ,warm. With regards to sales, I had asked a number (many) of the boaters i know on the Ashby Canal about how they got on both purchasing and selling their boats via Whilton and all were pleased and so i took my boat there after a viewing by them for a price guide at my home mooring. I was also pleased that although i took the boat myself, I have health issues and they said they would be happy to collect on route if i couldn't manage it and at a very very good cost quote. My boat sold in about 4-5 weeks (Good for all port hole boat which aren't so popular as windows) and payment to me was within a couple of days of the couple making the final payment. on the whole always been very pleased with their service. Thank you Whilton - Robert"





17th December 2016 - Email from Stuart Inglis buyer of narrow boat Eleftheria

"Hi Adrian
Thanks so much for all your help with the sale of Eleftheria, I have been extemely impressed by the level of expertise and professionalism shown by the team at Whilton Marina"

customer-feedback-from-the-seller-of-narrowboat-eletheria

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19th November 2016 - Email from the sellers of narrow boat Adagio Mr and Mrs Pemberton.

"Hi, just to advise that signed bill of sale was posted first thing this morning (19th). would like to thank all of the staff involved in the sale for their help and professionalism. After over thirty years of narrowboating it will be hard not to own a boat but we hope the new owners have as much fun with adagio as we did.
again many thanks
Roy and Wendy Pemberton.
"

Customer-feedback-from-buyer-of-narrow-boat-adagio.


November 2016 - Thank you card from the sellers of narrowboat Tiddler.

"We've enjoyed visiting Tiddler here in your friendly marina, and will miss our trips down from the Midlands.

Thank you for your professional and pleasant, honest, approach to your customers.

Best wishes for another successful year ahead.

Tony & Mary C"

thank-you-card-from-the-sellers-of-narrowboat-tiddler


customer-feedback-from-sellers-of-narrowboat-tiddler

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26 April 2016

An excellent five star Google Review received from Betty and Mike Wilby who sold their narrowboat for Cash to Whilton Marina.

"Special thanks to Robert Steele at Whilton Marina Sales Office. We arrived at the Marina just before lunch on the Friday undecided on whether we would sell our narrow boat. Within one hour Robert came aboard to inspect the condition and gave a valuation based on this, made a very fair offer. It was arranged we would vacate the boat during the following week even though the purchase price was in our bank that same day. We could not have wished to have dealt with a more helpful, friendly and efficient team. We would not hesitate to recommend Robert Steele and colleagues at Whilton Marina. Great Cafe too."

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18 February 2016

"Dear Sir,
Pleased with your service regarding the sale of Narrow boat Galley Boy, enclosed is the signed bill of sale as requested"

Regards
Tom Nightingale
Essex























Testimonials Received 2015

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To Peter, Fred, Jon and all at Whilt
on Marina,

Thank you for all your assistance in the sale of my boat, NB Willow.

Kind Regards
Andrea
customer-feedback-from-seller-of-narrowboat-Willow

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Testimonials Received 2014


Thank you card by post August 2014 - from the vendors of narrowboat Nesta May

To All at Whilton Marina,

Many thanks for your hard work and perseverance during the sale of Nesta May.
We appreciated it

All the best
Chris & Maggie


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22 August 2014

Dear Robert

Re Sale of Narrowboat Rambler

I write to say how impressed I have been in my dealings with Whilton Marina in the sale of my narrowboat Rambler.  From first being helped by Andy at the Crick Show, to your valuation at Rose, Peter looking after me when I dropped off my car, Matt taking me to Rose & Adrian keeping me in touch with progress.

I was particularly impressed with your use of social media and extensive use of the internet, and found the vendors login very useful.  The photos and brochure showed the boat off very well and I'm sure were key to its quick sale.  You all worked hard and as a result Rambler was sold in four days.

Thank you again, I won't hesitate to recommend you to anyone I know who is selling their boat.

Yours sincerely

Ian Kennedy
Fillongley




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22 July 2014

Re Sale of Narrowboat Bramble

Hi Fred

Thank you for negotiating the sale of Bramble. I stumbled accross  Whilton Marina on a Google search and have been delighted with your service!

Following the death of my father it was apparent that we couldn't keep Bramble as none of us had the time or knowledge to make use of it.  I couldn't be happier that it came to you and the sale has been approved.  I would like to thank you for your help and advice.  Without it we would be still scratching our heads and getting nowhere!

Many Thanks

Maxine Yates

customer feedback from the seller of narrowboat Bramble

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12th June 2014

Re: Sale of Adelphus II

Just a short note to say thank you for the very efficient and friendly way in which you sold our boat.

I have enclosed the 'Bill of Sale' form duly signed and witnessed as requested.

Once again, many thanks to the Sales Team.

Best Wishes

Geoff Hayward

customer feedback from the seller of narrowboat Adelphus II
 

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4th June 2014

Dear Sirs,

Re: Narrowboat Cobblers

As requested I enclose the Bill of Sale for narrowboat Cobblers, duly signed by myself and witnessed by my neighbour.

Thank you for the Rimittance advice confirming that the sum of*** will be transferred to our bank account.

I would like to thank you all at Whilton for the professional manner in which you have dealt with all issues relating to the sale of our much loved boat. We were very impressed by your organisation and methods, and also the relatively short time it took to finalise a sale. Obviously we would have liked a little more for the boat, but in the circumstances we are very satisfied with the outcome.

Many Thanks

J Reville
Solihull

customer feedback from sellers of narrowboat Cobblers
 

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by email 22 May 2014

Hi Andy

Thanks for your help in selling my boat.  I'd like to feed back that all at Whilton were very friendly and helpful along the way and did a great job of explaining the process of selling my boat.

As we discussed....................

All the best

Tom

feedback from the sellers of narrowboat Lillian Arthur

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by email 30th April 2014

I must write to say thank you Andy (boat sales) and the staff at Whilton Marina on the professional way they handled the advertising and the final sale of our narrowboat. The boat was taken to Whilton for me by a professional in Novemember and I was a bit apprehensive at first regarding winterising the boat and if costs would be incurred while it sat awaiting sale. I need nothave worried my boat was drained for the winter and the sale has now been completed five months later with no problems at all.

customer feedback from sellers of narrowboat Moira-S

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Testimonials Received 2013

 

Customer feedback from sellers of Narrowboat Waffle

Dear Adrian

We wanted to say "thank you" for helping us sell waffle.  We appreciate all the "hand holding" that you must have done behind the scenes.  Waffle has been a very happy and well - loved boat so we feel a certain sadness at it's going but we have a lovely new boat, so onwards and upwards!  Once again, Thank you - and can you extend our thanks to everyone at Whilton and share the chocs around?  All the very best - cheers.

Jean & Peter Cooke - ex- 'Waffle'

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Customer Feedback from sellers of called Narrowboat Early Autumn

29th January 2013

Dear Andy

It was nice meeting you last Sunday when you came to Napton to discuss the sale of our nb Early Autumn.

Please find enclosed our cheque for..... who will be collecting Early Autumn from Napton Marina on Saturday 2nd February 2013 and delivering to Whilton for us.

Thank you for all your help and advice - we look forward to hearing from you shortly.

Kind Regards

Ann Kirkcaldy

 

 

For Customer Feedback 2012 and before see below:



July 2012 - Customer Feedback from New Narrow boat Owner Sheila Abrams

'Hello

My son, Richard Kruller, has brought a boat from you - Steadfast - and yesterday we came to give it a clean, fill it with diesel and add a few basics.

Every one of the people we came into contact with at the marina greeted us with a smile, were pleasant and helpful.  It made a huge difference to the day.

But one person above all shone out: Keith from the workshop. We apologise for taking so much of his day, but we were extremely greatfull for his sensible advice and practical help - all delivered cheerfully.  He made a massive difference, and I think his advice will continue to make a difference in the years ahead.

Steadfast is not a prestigious boat (though we're pleased with her), but it's very good to see that, no matter how much or little is spent on the boat, your after sales service is excellent.

Thank you,
Sheila Abrams

Ps - apologies for this being sent from my work e-mail, as my internet connection at home has failed. My home e-mail is [this has been blocked out]

'Excellent-advice-and-practical-help-to-new-Narrowboat-Owner


March 2012 - Customer Feedback from New Narrow boat Owner Jonathon

Dear Andy,

I am just writing to say thank you to yourself and all the staff at Whilton Marina. 

I would also like to say thanks to the guys in the workshop who gave me advice and to the guys in the shop.

I would also like to apologise for not going in and thanking all personally, as I was stuck because of the ice for two weeks and I was excited to get on my way.

Thank you for your kind words as you ran past me just as I was about to reach Braunston.

Kind regards,
Jonathan

Great-customer-feedback-from-a-customer-who-purchased-a-narrowboat-from-whilton-marina

 

For Customer Feedback 2011 and before see below:


Read some of our testimonials from boaters who have successfully sold their narrow boat through Whilton marina 

Customer feedback on the sale of narrowboat Kulmbach

12 December 2011

Ref Nb 'Kulmbach'

Dear Andy, Thank you for the quick and efficient way you brokered the sale of my narrow boat 'Kulmbach' impressive considering the time of year!

Would you be kind enough to pass on the enclosed spare keys for the boat to the new owner, together with our best wishes that he enjoys 'Kulmbach' as much as we did.

Thanks again for your help.

Yours sincerely

Robert Jones

 

 

"I brought my 10 year old 58ft Narrow Boat up to Whilton Marina for brokerage in April 2012 after their representative had visiited me where my boat was moored ( 60 miles away ) to value my boat.  I contacted Whilton Marina since I had heard two good reports from other people as to the service they had received. One report from a couple who had sold a very old narrowboat through Whilton Marina and another from a person who bought a live-aboard narrow boat through them.

Whilton Marina priced my boat realistically within one thousand pounds of what I believed the boat was worth. My boat was moored free of charge whilst at Whilton Marina. To my surprise I was offered the full asking price for my narrowboat within a month.  I prepare the boat into first class condition and provided a complete set of operating instructions and included other useful information about the boat, which might have contributed to this excellent offer.

During the time (a couple of weeks altogether, with the boat being taken out of the water for a survey to be conducted) my boat was on offer I was kept fully in touch with all that was going on and on actual sale the funds where immediately transfered to my bank account.  As a result of Whilton Marinas excellent service I offered to write them this Testimonial since the service I received was exemplary."

Jeremy Hope


Dear Andy

Thank you for the quick and efficient way you brokered the sale of my narrow boat 'Kulbach' Particularly impressive considering the time of year!
Would you be kind enough to pass on the enclosed spare keys for the new boat to the new owner, together with our best wishes that he enjoys 'Kulbach' as much as we did.
Thanks again for your help.

Yours sincerely
Robert Jones, Bedford December 2011


To All at Whilton Marina,

Thank you for selling NB 'Sweaty Betty' in what must be near record time.  Your friendly & efficient manner made it a much less stressful experience than we expected.  We hope to see you again in the not too distant future.

Very best regards
Gerard & Marie, Aynho May 2011


Dear Sir,

Please find enclosed signed & witnessed bill of sale as requested.

Many thanks for your assistance in selling my narrowboat.  I will recommend your services to any other potential boat sellers that I encounter in the future.

Yours faithfully
Robert & Jenny Finch, Rugby


Cheque arrived OK.

Many thanks to all concerned for a job well done.

James Cartwright, Nottingham.


Dear Robert,

Please find enclosed the 'Bill of Sale' document, signed & witnessed as requested.

I would like to take this opportunity to thank you and the Whilton Team for having done a very professional job in the selling of my narrow boat.  I think you all did a first rate job and I was very pleased and surprised how quickly you were able to find a buyer.  Please pass on my thanks to your other colleagues for their efforts.

Finally I hope the new owner has as much enjoyment with the narrowboat as my wife and I did over the 29 years we had her.

Many thanks once again

Yours sincerely
Deidre & Trevor Burns, Liverpool


Dear All at Whilton Marina,

Thank you for your prompt action and considerable relief on my part.
Your people have quite a word of mouth reputation and regret I did not take note earlier.
All documentation will be placed on board the narrowboat for your collection.

Once again, thanks

Mr & Mrs Dennison, Newcastle


Whilton Marina,

This is to acknowledge the safe receipt of your cheque in settlement following the sale of our narrowboat.  Very many Thanks for your efficeint service and Congratulations on the pleasant manner of all those involved at Whilton.

Regards
M Barlow, London


Dear Sirs,

I am writing to acknowledge your remittance advice dated 3 July and to thank all the
staff who have helped us over the sale, from the valuation done by Richard to the
advice and finalisation of the sale by Dave.  We have appreciated your help, and the speed and smoothness of the sale.

Yours faithfully
Mr Jim Needham, Bath


Dear Clare,

Just to inform you that we have received the cheque in respect of the sale of our narrow boat. We wouldl ike to thank you all for all your help over the time that we have been at Whilton Marina.

Kind Regards Sally West, Cambridge


Dear Sirs,

I am writing to confirm that the cheque for the sale of my narrowboat has been received.

The professional and courteous manner that this transaction was carried out was most impressive and I would like to give special thanks to Richard and Dave for their help and advice,

Yours faithfully
Mr & Mrs Wright, Oxford


Dear Richard,

I have today received your cheque for the sale of my narrowboat.  Thank you very much for your excellent service in expediting such a quick sale.

Yours faithfully
Michael & Lesley Williams, Northampton


Dear Richard

Just to say THANK YOU Richard for a hassle free transaction with the sale of our narrowboat.

All Best Wishes
David Kitson, Leicester


Thank you for the cheque received from the sale of our narrowboat.

May I also thank you David, and your company, for an excellent service.

Perhaps in the future, I could do more business with you all again.

We may miss the boating too much, I will be going to the major Boat shows so will keep in touch.

Yours sincerely
Charles Wren, Coventry


Dear Andrew & Sales Team

Many thanks for selling our boat 'Bear Necessities' we were happy with price achieved and prompt payment.  We know our boat was a good well built and looked after narrowboat, but with the current market we were very pleased with the final result.
When I come to stay on my brothers boat at Braunston Marina I will call in and give you a bottle of bubbly.

Yours sincerely
John & Cindy Byrnes, Dorset September 2011

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