Customer feedback on Buying a Narrowboat

What Our Customers Say about their experience of Buying A Narrowboat From Whilton Marina

We pride ourselves on our excellent customer service, and always do our best help our customers have a positive experience when buying a narrowboat through our brokerage services.  So it is always lovely when our customers write in to thank us.  Below are some customer testimonials that we have received since 2011.  We will keep adding more as we get them.

Customer Testimonials 2017

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13th March - Owner of narrow boat Sarah D

'Hello Fred,Thank you to you and all the staff that have helped me get reacquainted with living aboard a boat. I could not have had better support.'



24th Febuary 2017 - Whilton couldn’t do enough to make our dream a reality
A blog Review from the owners of Fantine.  

See review below or follow Fantines blog  

'Now that everything is final we thought it was high time we did a write up on all the wonderful people who helped us on the journey to buying our boat.

The Three Angels That Made our Narrow Home Possible (Kind of)

So throughout our posts we let you know we were buying our boat through a Brokerage. That brokerage was Whilton Marina, and honestly they were great. The first time we went they allowed us to take the keys to of many of the boats as we wanted, which paid dividends in helping us to determine what we did and didn’t want. When our lovely Narrow Home found us Jon (Disclaimer: Despite being an Angel he does not resemble any of the above) at Whilton couldn’t do enough to make our dream a reality.

The process with them was super simple, even though we brought through finance which does make things slightly more complex. When we expressed an interest in our boat they talked us through everything.

So as we were looking to buy through finance the first step was to secure our loan in principle, to ensure that, should the mighty boat buying gods be with us, we would be able to complete. Keep your eyes peeled for Charlie’s Angel 2!

Once this is in place the offering process started and James got his best wheeler dealer on.

Woohoo offer accepted now time to  place the deposit.

Now we would like to delve a bit more into this deposit malarkey. Obviously being the sensible grown ups that we are, we did a bit of research into Whilton before going any further with the purchase. Like all mature adults we took to Facebook and looked at their reviews. It seemed a lot of these reviews focused on the deposit negatively, alarm bells right? Well no not really. Of course we can only go on our experience here but the Deposit secures the boat for you, if you then decide to pull out cause actually you can’t stand the colour of the walls then you loose that. Basically if you pull out for any reason, other than a problem in the safety or insurance of the vessel you loose your money. At no time was this not made clear to us. That’s how a deposit should work, in our eyes from the minute that deposit hit their bank account no other living soul was allowed to view our boat with a view to buy her, if we had then decided to pull out, the brokerage and the vendor would have missed all that potential foot fall for the boat and the selling process is only lengthened. As such this seemed completely fair and knowing that we had found our one we proceeded. Back to the step by step guide…

Arranging your boat survey, we quickly found who we wanted to use for our survey. Handily Whilton provide you with a list of companies they regularly use. This was booked in for the following week, easy peasy.

A couple of very minor items came up on the survey which affected the issuing of the boat safety certificate … cue Angel 1 (Jon) … Whilton then went back to the vendor to advise them of what had come up, and renegotiated the price to reflect the cost of the essential repairs. Meaning that you never pay more than the offer price that is accepted!

We then paid the remaining part of our deposit and got our insurance in place.

Completion of the final loan documents and then the balance was transferred to Whilton Marina.

Meaning we are now Narrow Home Owners! We still can’t quite believe it. So we are currently waiting on the few final repairs to be made, but the transfer has meant we have time to get aboard and prep for the move aboard.

Writing the steps down like that makes what was in total a 6 week process seem a breeze, which once you get round the paperwork and the realisation that in the canal world, everything proceeds at 4mph, it really is a simple process.

Whilton, and Jon, were truly fab, as buyers go I imagine we weren’t the most straight forward, and my worried nature meant a lot of double checking and undoubtedly daft questions. All of which was met with a smile and a feeling of not being able to do enough to help you.

So if you are interested in boats, want to buy a boat or even don’t want to buy a boat, go and see these guys they’ll sell you an awesome boat, and are super-all-questions-answered-heroes.Thank you Jon and Whilton!

James & Kirsty'








22nd Febuary 2017 - Feedback from Richard Weston 




8th February 2017 - Facebook post from Madeleine Stephenson buyer of narrow boat Warwickshire Lass witch she later renamed the boat to Whippet.

'I would just like the say a very big thank you to all at Whilton Marina i think your wonderful. You've twice come out and rescued me and fixed my problems. You have excellent customer service and i love you all especially Jon. xx'



16th December 2016 - Email from Terry & Di Harrison buyer of narrow boat Bosworth.

"Dear All, And a Merry Christmas to you, and a prosperous 2017, and thank you for our lovely boat Bosworth which we are both enjoying thanks to you and all your Team.Our best regards,  Terry & Di Harrison, (nb. Bosworth)."



24th November 2016 - Email from buyer of narrow boat Tinane.

"Thank you for yours and the sales team help in making the purchase of Tinane No 3 such an easy, enjoyable process!
Regards 
Brian"

Customer-feedback-of-narrow-boat-tinane.


November 2016 - Thank you card from Tracy and Dave Doughty who bought narrow boat Sapphire.

"To Jon & The Team

Thank you for all your hard work in getting Sapphire ready to start her journey home today.

To Jon, you have been amazing. Thank you for putting up with our endless emails and telephone calls. You're a credit to the Whilton Marina Team.

Once again, many thanks

Tracy and Dave Doughty, Sapphire"

thank-you-card-from-buyers-of-narrowboat-sapphire

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July 23rd 2016 - Thank you card from Janet and Mike Dunn who bought narrowboat Benson.

"To All the staff at Whilton Marina,

Thank you so much for all your help and friendly advice. You have made the whole process of buying our first narrowboat so much easier than we thought possible!

With best wishes

Janet and Mike Dunn"

thank-you-card-received-from-the-buyers-of-narrowboat-benson
the-new-owners-of-narrow-boat-Benson
Janet and Mike Dunn sail off on their new purchase narrowboat Benson
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July 3rd 2016 - A thank you card from Sue & Nigel Gray who bought narrow boat Miranda.

"Dear Whilton Team

Thanks for all your help with choosing and buying Miranda,

Best Wishes from

Sue & Nige Gray"


customer-feedback-from-buyers-of-canalboat-miranda
Sue-and-Nigel-Gray-aboard-their-newly-purchased-canal-boat-Miranda
Sue & Nigel Gray aboard their newly purchased narrowboat Miranda

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June 2016 - A very kind email from a customer who came to view boats at our marina, but didn't buy after deciding that living on a narrowboat was not for her.

"To the sales team,
I visited your marina last month to view a few narrow boats with the view to buy one.  There were none that appealed to me but I have enjoyed looking at the boats that have become available online.

I have decided against the idea of living on a boat as the lack of storage space would not be suitable for my style of living.

Thanks you for your warm welcome and profesional attention when I visited this lovely marina. I have unsubscribed from your mailing list as of now.

I wish you well in your future sales and hope you have a very busy summer season"

Kind Regards
Jocelyn Fobb
feedback-from-prosective-narrow-boat-purchaser

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A thank you card from Laurie & Matt who were the buyers of canal boat Edina

Adrian and All Staff at Whilton Marina,
Thank you for making our dreams come true.


Laurie and Matt
customer-feedback-from-the-purchaser-of-canal-boat-Edina
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A thank you card from Nigel Northcott who bought narrowboat Joan

"Many Thanks for all the advice and help  while dealing with myself during the purchase of 'Joan' please enjoy the drink.

Nigel Northcott
customer-feedback-from-buyer-of-canal-boat-Joan

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A lovely thank you card from the buyers of narrow boat Brandy Snap

"Thank you to everyone at Whilton Marina for all that you have done for us. You've been amazing"

All the best Lou and Co
l

customer-feedback-from-buyers-of-canal-boat-Brandy-Snap[
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26 April 2016 - From Eddie and Judy Stocker who bough Narrowboat Fitou

"Hello Team,
Just a note of confidence in your sales system. You may remember that we bought from you (through you) back in November last year. Yesterday I looked on your boats for sale section and noticed that you recently sold Narrowboat Presque La, we looked at that boat last year when it was for sale via another sales organisation. Your advert for it was much more straight to the point and avoided all of the flowery bits regarding gadgets and gismo's like remote controlled steering and specialised hull paint with a 10 year guarantee. We had to book an appointment to go and see the boat in the marina where it was kept, also the guide appointed to accompany us during our viewing, was certainly not a salesman "quite the opposite"

Anyhow, at the time we felt that it was a bit overpriced for what it was, hence not going for it. But seeing it now on your site (and it couldn't have been for long) and sold, just goes to show that Whilton Marina have got the strategy right. We do have a gander around on the site from time to time, hence how we know that Presque La couldn't have been with you for long. "Good on yer , Team"

Anyhow Fitou is working well, keep up the good work, hope you are all keeping well.

Eddie and Judy Stocker.

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14 January 2016 - from Linda & Richard Murdin purchasers of Narrowboat One Day, who not only posted on our facebook page, but also sent us a lovely 'Thank you' card; see below:

"I would like to say I brought a narrowboamt from Whilton Marina (One Day) ... a new experience for me, and the guys have been absolutely wonderful, top marks to Adrian and John Harris, you can't fault these two guys. They have made boat buying easy, so helpful full of information, nothing too much trouble. I've lived on my boat for nearly a month... and I shall be leaving the marina shortly... I wish I could take them with me, I'm going to miss them that's for sure. We had a laugh, everyone here very friendly, the guys in the shop, the cafe, even the guys in the work shop... thank you everyone at Whilton Locks Marina ... can I take you with me... I hope my new mooring will be as friendly and welcoming as you... I recommend if you want a narrowboat buy from these guys"


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"To John Harris, Adrian and Crew,
Thank you for all your support and making our stay here at Whilton worth the while - We have enjoyed our time here.
I wish I didn't have to go. (I want to come back)
Going to Miss you all :(

Linda & Richard"



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Customer Testimonials 2015

25 November 2015 - Mr Brian Edwards purchaser of Narrowboat Great Escape, via Whilton Marina's facebook page

"Just brought a boat from Whilton Marina, easy transaction, helpful sales team, any and all work that needed doing was dealt with promptly, thank you Jon you were great.

We were so happy with your service, we sold our old boat through you too, again well done, sold within a month, we are very happy and would recommend you to anyone buying or selling a boat, very happy customer."


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22 September 2015 - Narrowboat Queenie

To Robert and all the staff at Whilton,

Thanks you once again for an EXCELLENT service!

Pete & Mandy Tucker


The-Tucker-family-new-owners-of-canalboat-queenie
             
The Tucker Family who bought canal boat Queenie

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21 July 2015 - Narrowboat Daisy

" To everyone at Whilton Marina,
Thanks for helping us find narrowboat Daisy. We're looking forward to many years of cruising the waterways - could life be any sweeter?!

Jane & Debbie"

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July 2015 - Narrowboat Rambling Rose

The buyers of narrowboat Rambling Rose said we'd help them 'Realise Their Dream' when they sent us a lovely hand made thank you card. The card said:

"To All at Whilton Marina, thank you so much!
We would like to say a huge thankyou! To everyone who helped us make our dream come true.  All done very professionally willingly and lots of smiles, Thank you!!
Martin & Sue Jordan"


see the card pictured below:
Customer-feedback-from-purchasers-of-narrowboat-rambling-rose

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25 June 2015 - Narrowboat Bosworth


Our Sincere Thanks
to all concerned with our recent purchase of Bosworth
Your kind assistance was Very Much appreciated.

Di & Terry Harrison & Ruby

customer-feedback-from-buyers-of-narrowboat-Bosworth-at-whilton-marina
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February 2015 - Narrowboat Hunky Dory


Thank you for your help and support through the past months.
Enclosed key to the showers -thank you
All good wishes

John & Julie Hunky Dory




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Email received 9 January 2015 from Bev Crome the new owner of narrowboat Kestrel No7

'Hi Peter,

I hope you are well. I just wanted to drop you a quick e-mail to say thank you to everyone at Whilton Marina so much for all your patience and help during my purchase of Kestrel No 7 last month. We are happily moored up in London now, after a very pleasant journey and everything is going swimmingly. She runs (so far) like a dream and I am settled and completely thrilled with my new home.

Thanks again to everyone for all your help and support.

All the best

Bev
'


Customer Testimonials 2014


Email received 8 December 2014 from Bev Crome the new owner of narrowboat Kestrel No 7

Thank you Peter,

All of you at Whilton have been wonderful! Thank you so much for your help every step of the way.  So excited about my new life :-)

All the best and thanks again,

Bev





Thank you card by post October 2014 - from Trevor Smith (Supertrev) the buyer of narrow boat Spice of Life, Trevor also moored the boat at Whilton Marina for several months before moving on to new pastures.

To All the sales and service staff at Whilton Marina,

Thank you all for your help and advice following the purchase of my narrowboat Spice Of Life.
You have ALL been absolutely brilliant.

Trevor Smith







Thank you card by post August 2014 -  from the buyers of narrowboat Straight & Narrow

To you all at Whilton Marina

Many thanks for an excellent service

Pete & Mandy


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By post 12th August 2014

Peter & Staff

Thank you for all your help with the purchase of Singleton.  She is a lovely boat and suits me perfectly.  I've had no major problems at all.  It's a pleasure.

Kind Regards

Craig & Cindy Howlett

                                                                                       

By email 19th May 2014

Thank you all at Whilton Marina for the smooth process in buying Moira S. Thanks for the help and support when we picked her up, we would have struggles without it.
Thank you for the photo's too.
She is half way home, should be in Cowroast Marina by the end of the week, hope the weather lasts.
I was touched to read the message from Eddie the previous owner, would it be possible for me to have his email address as I would like to contact him and reassure him we will look after her and maybe give him regular updates if he wishes.
Many thanks again,
Ann

Customer feedback from the buyers of narrowboat Moira-S


By email 6th April 2014

Hi Guys

We recently bought Jentel Touch a 54ft trad stern from Whilton Marina.  The boat is now on a mooring at Cranfleet and we're almost reasy to live aboard!

We can't thank employees at Whilton Marina enough for all the help, kindness, and knowledge they shared with us.

Everyone in the marina was so helpful to us it was humbling and we began to already feel a warm welcome to the waterways thanks to you all.

We hold you all in the high regards, thank you for making our first boat purchase a great experience, and wish you all the best!

Warm regards

Richard and Rebekah.

customer feedback from the buyers of narrowboat Jentel Touch

 Customer Testimonials 2013

 

1st October 2013, by email

Peter

We now have Missy Mouse safely at her new home.

Thank you for your excellent service during the buying process.

The whole team made this a very pleasant and problem free experience.

Best Wishes

Mike & Christine Bennett
Salisbury

 

 
Mike and Christine Bennett collecting their new narrowboat Missy Mouse
customer feedback from the buyers of narrowboat Missy Mouse

 

 

customer feedback from the buyers on the purchase of narrowboat Mel N Coley

To everyone who has been so helpful,

We could not of wished for better people to guide us in buying our narrowboat, nothing was too much trouble.  We thank you so very much and hope one day we will see you again.

From Jean Oakley and all the family

Narrowboat Mel N Coley

 

 

customer feedback from a customer looking to purchase a narrow boat

Dear Team

I would like to thank you for all your help both in advice and allowing my wife and I to look at several boats.  We are not quite ready to purchase the boat we desire but this did not stop you from being so nice and helpful.

It is a real pleasant surprise to receive such good customer service, no hard sell, no pressure, just genuine interest in giving a good service to potential customers not just those with a pocket full of cash.....10 out of 10 for you guys.

I always look at your mailing list to see what is available.

Again many thanks

Steve and Michele Maggs

 

 

Name: David And Hazel Child
Address:Powys


"Can you please add the following comment to your Buyers’ Customer Feedback page: We would like to congratulate Whilton Marina on this post-purchase service we received. We purchased a used boat through Whilton Marina in November last year. Since the sale went through, we suffered a couple of problems, firstly with a battery and then with the engine. We would like to say that we were extremely pleased with the service we received from the engineer, Mark, sent out from Whilton. On his first visit, he replaced a battery for us which corrected the problems we were having and he also provided us with a fair amount of advice and answers to queries that had caused us some consternation since the purchase as we were novices in the world of narrow boating. On his second visit, he spent a considerable amount of time (in very cold weather I might add) searching for the problem in connection with the engine. He returned to the marina to research the problem and returned to our boat in a couple of days with the answer that solved the problem. We found him to be very dedicated to his work and very helpful in his answers to our questions. We were most impressed with both his knowledge and his willingness to take the time to share this knowledge with us"

 

For Customer Feedback 2012 and before see below:


July 2012 - Customer Feedback from New Narrow boat Owner Sheila Abrams

'Hello

My son, Richard Kruller, has brought a boat from you - Steadfast - and yesterday we came to give it a clean, fill it with diesel and add a few basics.

Every one of the people we came into contact with at the marina greeted us with a smile, were pleasant and helpful.  It made a huge difference to the day.

But one person above all shone out: Keith from the workshop. We apologise for taking so much of his day, but we were extremely greatful for his sensible advice and practical help - all delivered cheerfully.  He made a massive difference, and I think his advice will continue to make a difference in the years ahead.

Steadfast is not a prestigious boat (though we're pleased with her), but it's very good to see that, no matter how much or little is spent on the boat, your after sales service is excellent.

Thank you,
Sheila Abrams

Ps - apologies for this being sent from my work e-mail, as my internet connection at home has failed. My home e-mail is [this has been blocked out]

'Excellent-advice-and-practical-help-to-new-Narrowboat-Owner


March 2012 - Customer Feedback from New Narrow boat Owner Jonathon

Dear Andy,

I am just writing to say thank you to yourself and all the staff at Whilton Marina. 

I would also like to say thanks to the guys in the workshop who gave me advice and to the guys in the shop.

I would also like to apologise for not going in and thanking all personally, as I was stuck because of the ice for two weeks and I was excited to get on my way.

Thank you for your kind words as you ran past me just as I was about to reach Braunston.

Kind regards,
Jonathan

Great-customer-feedback-from-a-customer-who-purchased-a-narrowboat-from-whilton-marina

 

For Customer Feedback 2011 and before see below:


To Everyone at Whilton Marina,

Thank you all very much for all the help and support you have given us both.  From the four years of searching to completion of the purchase of narrowboat 'Maltese Beauty' we love our new home, and hopefully she will give us years of happy cruising, once we navigate out of the marina!'

Regards
Dave and Bev Welsby, Walsall, West Midlands


Dear Sirs,

Firstly, may I say what a pleasure it has been doing business with Whilton in relation to buying the above narrow boat, which is my first one, so a difficult process. All of the staff have been so friendly and would mention specifically Claire and Adrian at Wigram where we first saw the boat. You have all made buying the boat that much easier and I commend you all on your professionalism and helpfullness.

I am sure it will not be my last dealing with Whilton and you have made my first ownership so far, a pleasing experience, thank you all.

Alan Allmond
Leighton Buzzard, By email


Can I thank you for both your help and, more importantly, your positive attitude in this matter, it made dealing with what could have been an unpleasant situation a very positive experience.

In addition, it has ensured that I have absolutely no qualms about recommending Whilton Marina to anyone!'

Mr John Gilks, Kent


Hello

I would like to thank Tony for all his hard work and patience with me on Sunday, as he explained the working of the boat, I am fairly new to the world of narrow boats and making a life style change, he went through all the working of the boat and answered my many questions, making me feel comfortable and that nothing was too much trouble, I work in retail and understand the importance of good customer service and his was excellent very natural, I am looking forward to working with your company over the next few weeks as we finalise my purchase of the boat.
Once again than you

Janice, Hertfordshire


Office Staff, aka first friendly faces at Whilton,

Thanks for all your help, time and chats!

Duncan & Nicky
Narrowboat Water Nymph


Hiya Andy,

'May I take this chance to Thanks you for all your valued information and help.  Myself and my children look forward to many happy times at Whilton Marina.'

Thank you,
L Linford, Cardiff 


Dear sirs,

I have now purchased a boat and therefore, will not need further information on boat sales. Thank you for continuing to send information,it has been most useful. Although I have not purchased from you I must congratulate your team on their friendly approach, sharing information and advice over a number of months. During the last months searching for a boat has meant visiting a number of marinas and I have to say yours was by far the most friendly and approachable.

Thank you again.

Yours sincerely
Mr M E Stevens, Loughborough


Just a quick note to advise you that our narrowboat has performed faultlessly over the last 4 days and is now permanently moored at Thrupp Wharf. Many thanks for all your assistance to a narrowboat newbie, and I would certainly recommend you to anybody wanting good VFM in the purchase of a boat. I expect to replace this narrowboat within 5 years, and will certainly bear you in mind when looking for her replacement.

Adrian Follows, Manchester


To all at Whilton Marina

I thought I should drop you a line to say thank you for your assistance in my attempted purchase of narrowboat .....

I have been grateful and impressed with the service which I received with my dealings with everyone at your Marina.  My calls were always promptly returned and dealt with in a professional manner. Thank you particularly to Tony and Andy.

I am very impressed and happy in receiving my deposit cheque so quickly when the sale sadly fell through.

I would definitely recommend you to my friends and hope to eventually find a suitable boat to purchase from you.

Your sincerely
Jeff Stamford, Essex


To All at Whilton Marina,

Thank you for making us feel very welcome at Whilton and helping us buy our first boat.

Best Wishes
Liz Roberts, Kettering


Dear Adrian

We both wish to thank you and Clare at Wigrams and all the sales and engineering staff at Whilton Marina for your friendly service with the purchase of our narrowboat.

From our initial viewing, when Rob pointed out the recent work done, to the sale with deal with you, the assistance at Whilton when we gave it a coat of blacking on the slipway to the work carried out by the engineers to put right the survey defects, the service has been outstanding.  Despite the friendly banter!

If we know of anyone looking to buy or sell a boat we will defintely recommend Whilton Marina.Could you please pass our thanks to all at Whilton.

Many Thanks.
Mr & Mrs Rufford, Stamford  
  


Andy

Having now reach homebase I must thank you all for the understanding and help that was given in my hour of need

Thanks you
Mr and Mrs Leitch, France


Hi Gentlemen,

Many thanks for your rapid response to my distress call yesterday.

May I re-iterate that I am very pleased with the way I have been treated by Trevor and all at Whilton & Wigrams.

I shall be vacating the berth around 09:00 on Saturday Morning with a huge grin on my face!

Thanks again
Mr Mallinson, Derbyshire


Dear Andy & all at Whilton Marina,

Thank you for a great service and support in buying our narrowboat. We made it back to Leicester in 25 hrs safely & had great fun doing so.

Yours sincerely
Jeff O'Neil, Ireland


Dear Whilton Marina,

Thank you for emailing the boats to us and the excellent service you gave to us when we visited your Marina. Fortunately for us we have now found the boat that is right for us and won't be requiring the boat details anymore. Thanks again for all your help.

Kind regards
Miss Dennerly, Staffs


Dear Andy

Many thanks for all your efforts in battling on our behalf for the sale of our new narrowboat Could you please thank Toni as well for his efforts, thank you. We got there in the end!!

Yours sincerely
F Masters, Southampton


Dear 'All at Whilton

I am writing to thank you all for your kindness and patience while we have been searching for the right narrowboat.  It has taken 6 months, but now we have found a buyer for the house and the perfect boat.  We would have no hesitation in recommending you to anyone looking for a narrow boat.

Thanks again
Kind regards A Kincade, Reading


Many thanks for all the teams help during my recent purchase it has been a pleasure meeting you all and your support and advice has been great.

Thanks

Kind regards
S Garfield, Edinburgh


Dear Sir,

I am sorry to inform you that I will be moving my narrowboat to another marina at the end of March.  My only reason is that the other marina is very close to where I live.
I would like to take this opportunity to thank you for all the help you gave me in purchasing my boat and the advice you gave have given me this past year

Kind Regards
Mrs S Harper, Derbyshire


It's fantastic having so many boats in one location, it makes it so convenient when looking to buy a boat.  Thank you for all your help and support during the buying process

Mr and Mrs Welsh, Runcorn

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