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Customer feedback on buying a narrowboat

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Dear Sirs

Firstly, may I say what a pleasure it has been doing business with Whilton in realtion to buying the above narrow boat, which is my first one, so a difficult process. All of the staff have been so friendly and would mention specifically Claire and Adrian at Wigram where we first saw the boat. You have all made buying the boat that much easier and I commend you all on your professionalism and helpfullness.

I am sure it will not be my last dealing with Whilton and you have made my first ownership so far, a pleasing experience, thank you all.

Alan Allmond

Leighton Buzzard, By email

 

..'Can I thank you for both your help and, more importantly, your positive attitude in this matter, it made dealing with what could have been an unpleasant situation a very positive experience.


In addition, it has ensured that I have absolutely no qualms about recommending Whilton Marina to anyone!'

Mr John Gilks, Kent

 

Hello
I would like to thank Tony for all his hard work and patience with me on Sunday, as he explained the working of the boat, I am fairly new to the world of narrow boats and making a life style change, he went through all the working of the boat and answered my many questions, making me feel comfortable and that nothing was too much trouble, I work in retail and understand the importance of good customer service and his was excellent very natural, I am looking forward to working with your company over the next few weeks as we finalise my purchase of the boat.
Once again than you

Janice, Hertfordshire

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'Office Staff, aka first friendly faces at Whilton,

Thanks for all your help, time and chats!'

Duncan & Nicky
Narrowboat Water Nymph
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Hiya Andy,

'May I take this chance to Thanks you for all your valued information and help.  Myself and my children look forward to many happy times at Whilton Marina.'

Thank you,

L Linford, Cardiff 

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'Dear sirs,

I have now purchased a boat and therefore, will not need further information on boat sales. Thank you for continuing to send information,it has been most useful. Although I have not purchased from you I must congratulate your team on their friendly approach, sharing information and advice over a number of months. During the last months searching for a boat has meant visiting a number of marinas and I have to say yours was by far the most friendly and approachable.

Thank you again.

Yours sincerely'

Mr M E Stevens, Loughborough

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'Just a quick note to advise you that our narrowboat has performed faultlessly over the last 4 days and is now permanently moored at Thrupp Wharf. Many thanks for all your assistance to a narrowboat newbie, and I would certainly recommend you to anybody wanting good VFM in the purchase of a boat. I expect to replace this narrowboat within 5 years, and will certainly bear you in mind when looking for her replacement.'

Adrian Follows, Manchester

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'To all at Whilton Marina

I thought I should drop you a line to say thank you for your assistance in my attempted purchase of narrowboat .....

I have been grateful and impressed with the service which I received with my dealings with everyone at your Marina.  My calls were always promptly returned and dealt with in a professional manner. Thank you prticularly to Tony and Andy.

I am very impressed and happy in receiving my deposit cheque so quickly when the sale sadly fell through.

I would definitely recommend you to my friends and hope to eventually find a suitable boat to purchase from you.

Your sincerely'

Jeff Stamford, Essex

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'To All at Whilton Marina,

Thank you for making us feel very welcome at Whilton and helping us buy our first boat.

Best Wishes'

Liz Roberts, Kettering

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Dear Adrian

We both wish to thank you and Clare at Wigrams and all the sales and engineering staff at Whilton Marina for your friendly service with the purchase of our narrowboat.

From our initial viewing, when Rob pointed out the recent work done, to the sale with deal with you, the assistance at Whilton when we gave it a coat of blacking on the slipway to the work carried out by the engineers to put right the survey defects, the service has been outstanding.  Despite the friendly banter!

If we know of anyone looking to buy or sell a boat we will defintely recommend Whilton Marina.Could you please pass our thanks to all at Whilton.

Many Thanks.
                            

Mr & Mrs Rufford, Stamford    

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Andy

Having now reach homebase I must thank you all for the understanding and help that was given in my hour of need

Thanks you

 

Mr and Mrs Leitch, France
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'Hi Gentlemen,
Many thanks for your rapid response to my distress call yesterday.

May I re-iterate that I am very pleased with the way I have been treated by Trevor and all at Whilton & Wigrams.

I shall be vacating the berth around 09:00 on Saturday Morning with a huge grin on my face!

Thanks again'

Mr Mallinson, Derbyshire

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'Dear Andy & all at Whilton Marina,

Thank you for a great service and support in buying our narrowboat.

We made it back to Leicester in 25 hrs safely & had great fun doing so.

Yours sincerely'

Jeff O'Neil, Ireland

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'Dear Whilton Marina,
Thank you for emailing the boats to us and the excellent service you gave to us when we visited your Marina. Fortunately for us we have now found the boat that is right for us and won't be requiring the boat details anymore. Thanks again for all your help.

Kind regards'

Miss Dennerly, Staffs
               ............................................................................................................................................

'Dear Andy

Many thanks for all your efforts in battling on our behalf for the sale of our new narrowboat Could you please thank Toni as well for his efforts, thank you. We got there in the end!!

Yours sincerely'

F Masters, Southampton

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'Dear 'All at Whilton'

I am writing to thank you all for your kindness and patience while we have been searching for the right narrowboat.  It has taken 6 months, but now we have found a buyer for the house and the perfect boat.  We would have no hesitation in recommending you to anyone looking for a narrowboat.

Thanks again
Kind regards'

A Kincade, Reading

               ..............................................................................................................................................

'Many thanks for all the teams help during my recent purchase it has been a pleasure meeting you all and your support and advice has been great.

Thanks

Kind regards'

S Garfield, Edinburgh

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'Dear Sir,

I am sorry to inform you that I will be moving my narrowboat to another marina at the end of March.  My only reason is that the other marina is very close to where I live.
I would like to take this opportunity to thank you for all the help you gave me in purchasing my boat and the advice you gave have given me this past year

Kind Regards'

Mrs S Harper, Derbyshire

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'It's fantastic having so many boats in one location, it makes it so convenient when looking to buy a boat.  Thank you for all your help and support during the buying process'

Mr and Mrs Welsh, Runcorn

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